How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Editorentirely Roofing to be treated fairly and honestly. If something went wrong, tell us. This page shows how to raise a complaint and what to expect. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Editorentirely Roofing
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

Problems With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, work, warranties and customer service. If you have a problem with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback helps us keep our network honest, and providers who repeatedly fall short of our expectations may be removed from it. Please know that Editorentirely Roofing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@editorentirely.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about a licensed provider, your state's contractor licensing board may also be able to help.

Contact

Email: contact@editorentirely.garden